40+ UK-Specific Incident Response Playbooks. Ready in minutes.
Customised, audit-ready incident response documentation with built-in drill testing, real-time incident logging, regulatory notifications, and team collaboration — all tailored to your organisation’s sector, tech stack, and regulatory profile.
Built for UK incident response
Everything your organisation needs to prepare for, respond to, and recover from security incidents — with UK regulatory guidance built in.
40+ UK-Specific Playbooks
Covering identity compromise, ransomware, cloud breaches, supply chain attacks, insider threats, and more — with UK regulatory guidance built into every playbook.
Incident Response Drills
Run timed walkthroughs of any playbook. Track phase completion, team performance, and generate audit-ready drill reports for ISO 27001 and Cyber Essentials.
Live Incident Logging
When a real incident hits, activate a playbook and log actions in real time. Timestamped timeline, regulatory deadline tracking, and evidence attachments.
Regulatory Compliance
ICO breach notification templates, FCA reporting, PRA, DSPT, SRA, and NIS sections — automatically included based on your regulatory profile. 72-hour deadline tracking built in.
Communication Templates
20+ pre-built incident communication templates: ICO notifications, staff alerts, board briefings, customer notifications, insurance claims, press statements — all customised with your org details.
SIEM & Service Desk Integration
Connect your ITSM, SIEM, or XDR platform for two-way incident sync. Self-service setup for ServiceNow, Jira, Freshservice, Zendesk, Hornbill, and ManageEngine. API integration with Sentinel, Splunk, CrowdStrike, and Secureworks Taegis. On-call alerting via PagerDuty and Opsgenie. Real-time notifications to Microsoft Teams and Slack channels. Plus 6,000+ apps via Zapier and n8n.
Everything you need for incident response
Signed PDF exports with QR verification
Every exported document includes watermarks, verification URLs, and branded QR codes. Auditors can verify authenticity instantly.
Executive summary reports
One-click board-level reports showing your playbook coverage, drill history, incident record, and recommendations.
UK classification markings
Add OFFICIAL, OFFICIAL-SENSITIVE, or CONFIDENTIAL banners to exported documents — matching UK Government Security Classifications.
Version control and audit trail
Every edit tracked with full version history, diff comparisons, and tamper-evident audit logs.
Partner portal for MSPs
Managed service providers can manage playbooks across multiple client organisations from a single dashboard.
Real-time incident timeline
Chronological action log with key decision flagging, regulatory notification tracking, and evidence attachments.
MITRE ATT&CK mapping
Every playbook maps to relevant MITRE ATT&CK techniques for threat intelligence alignment.
Batch export and print
Download your entire library as a combined PDF or ZIP archive for offline access and audit evidence.
Multi-language support
Full Welsh language interface for public sector compliance. Available in English and Cymraeg.
Global search
Find content across all playbooks, incidents, and communications instantly with Ctrl+K / ⌘K.
Connects to the tools you already use
Two-way incident synchronisation with your service desk. Self-service setup in minutes — no professional services required.
Plus REST API and webhooks for Microsoft Sentinel, Splunk, CrowdStrike, Secureworks Taegis, and 6,000+ apps via Zapier and n8n. Learn more →
Comprehensive coverage
A complete library of incident response playbooks covering every major threat scenario UK organisations face.
40+
Incident response playbooks
930+
Customisable sections
20+
Communication templates
6
Regulatory frameworks
7
Incident categories
API
Full REST API
How it works
From sign-up to incident-ready in six steps.
Sign up and find your company
Search Companies House, select your organisation, and we auto-detect your sector and regulatory requirements.
Configure your profile
Select your tech stack, incident command structure, and regulatory obligations. Your playbooks personalise automatically.
Review and customise
40+ playbooks generated with your org name, contacts, tools, and regulatory sections. Edit any section to match your specific procedures.
Collaborate and approve
Invite team members and external contributors. Track reviews, comments, and approvals across your playbook library.
Drill and prepare
Run timed incident response drills. Track performance. Generate audit-ready drill reports.
Respond with confidence
When an incident occurs, activate a playbook, log actions in real time, and generate regulatory notifications from pre-built templates.
Ready to protect your organisation?
Full access to all 40+ playbooks, personalised to your sector and tech stack.
14 days, full access, no credit card required.
Frequently asked questions
- What makes these playbooks different from generic templates?
- Every playbook includes UK-specific regulatory guidance — ICO breach notification timelines, FCA reporting requirements, NIS Regulations obligations, and more. They are customised to your organisation’s sector, tech stack, and incident command structure, not one-size-fits-all PDFs.
- How are playbooks customised to my organisation?
- During onboarding, you provide details about your sector, technology stack, regulatory obligations, and incident command model. Our playbook engine uses this profile to show only the relevant sections, contacts, and regulatory guidance for your organisation.
- Can multiple people in my organisation edit playbooks?
- Yes. You can invite team members with different roles (owner, admin, member) and external collaborators who access via secure magic links with MFA. Every edit is versioned and auditable.
- What format are the exports?
- Playbooks are exported as signed, watermarked PDFs with unique verification IDs and branded QR codes. These are read-only documents designed for audit, compliance, and board reporting. All editing happens on-platform.
- Is my data secure?
- CrownSync LTD is ICO registered (ZC109210). All data is hosted on EU-based infrastructure, encrypted in transit and at rest. We maintain a full audit trail of every access and change. External collaborators use TOTP-based MFA.
- Can I run incident response drills?
- Yes. Any playbook can be used as a timed drill exercise. The platform tracks which actions were completed, by whom, and how long each phase took. After the drill, you can generate a professional drill report for audit evidence — ideal for ISO 27001, Cyber Essentials+, and cyber insurance requirements.
- Can I log real incidents on the platform?
- Yes. When a real incident occurs, you can activate a playbook and log actions in real time. The platform tracks regulatory notification deadlines (ICO 72-hour window), captures a full timeline, and lets you attach evidence. Incident reports can be exported as PDF for regulators, insurers, and board review.
- Does it integrate with our SIEM or service desk?
- CrownSync Playbooks integrates with ServiceNow, Jira Service Management, Freshservice, Zendesk, Hornbill, and ManageEngine for two-way incident sync. For SIEM and XDR, we provide REST API integration with Microsoft Sentinel, Splunk, CrowdStrike, and Secureworks Taegis. On-call alerting with PagerDuty and Opsgenie routes incidents to the right people based on severity and escalation policies. Real-time notifications to Microsoft Teams and Slack channels via incoming webhooks with formatted Adaptive Cards and Block Kit messages. For broader automation, connect to 6,000+ apps via Zapier or use n8n for self-hosted workflow automation. Setup is self-service with step-by-step guides.
- What communication templates are included?
- Over 20 pre-built templates covering: ICO breach notification, FCA incident report, all-staff notification, board briefing, customer breach notification, cyber insurance claim, press statement, MSP escalation, and more. Each template is pre-filled with your organisation’s details and ready to use during an incident.
- How does the partner portal work?
- Managed service providers, MSSPs, and security consultancies can manage playbooks for multiple client organisations through a single partner dashboard. Each client gets their own customised playbook library, and partners can complete onboarding on behalf of clients. Contact us for partner pricing.
- Which service desk platforms do you integrate with?
- CrownSync Playbooks integrates with ServiceNow, Jira Service Management, Freshservice, Zendesk, Hornbill, and ManageEngine ServiceDesk Plus. Setup is self-service with a step-by-step wizard — no professional services or custom development needed. We also provide a full REST API and webhook system for SIEM tools and custom integrations. For SIEM/XDR platforms and automation tools like Zapier and n8n, use our REST API.
- How does the service desk integration work?
- When a security incident is logged in your service desk, CrownSync can automatically create an incident record, suggest the relevant playbook, and attach response guidance to the ticket. When your team updates the CrownSync incident (status changes, actions logged), those updates sync back to the service desk ticket. Two-way sync keeps both systems in step without manual duplication.
- What is the platform availability target?
- CrownSync Playbooks targets 99.9% platform availability. You can monitor real-time platform status at status.crownsync.uk. Enterprise SLA with service credits is available on request.