Integrations
CrownSync Playbooks connects to your existing security and IT operations tools. Self-service setup in minutes — no professional services required.
Service Desk Integration
Two-way incident synchronisation with your ITSM platform. When a security incident is logged in your service desk, CrownSync automatically creates an incident record and attaches playbook guidance.
CrownSync Service Desk
Raise CS-n tickets in CrownSync's own support queue — no separate ITSM required.
ServiceNow
Auto-create security incident records and attach playbook guidance to tickets.
Jira Service Management
Map CrownSync incidents to JSM requests with two-way status sync.
Freshservice
Automated incident ticket creation with priority mapping and timeline sync.
Zendesk
Create and update tickets from CrownSync incident activity automatically.
Hornbill
Incident priority mapping, timeline sync, and playbook links in Hornbill requests.
ManageEngine
Incident synchronisation with asset linking and SLA tracking.
- Self-service setup wizard — configure in minutes
- Two-way sync — incidents stay in step across both systems
- Encrypted credential storage — AES-256 encryption for your service desk credentials
SIEM & XDR
REST API for automated incident creation from SIEM alerts. Any tool that can make HTTP requests can integrate with CrownSync Playbooks.
Microsoft Sentinel
Auto-create incidents from Sentinel alerts via REST API.
Splunk
Trigger playbook activation from Splunk alerts and correlations.
CrowdStrike
Automated incident creation from Falcon threat detections.
Secureworks Taegis
Automated incident creation from Taegis XDR threat detections and managed detection & response alerts.
Incident Alerting & On-Call
Route incidents to on-call teams automatically. Escalate based on severity and sync resolution status.
PagerDuty
Route CrownSync incidents to on-call teams. Auto-trigger PagerDuty alerts when incidents are declared, escalate based on severity, and sync resolution status.
Opsgenie
Atlassian's incident alerting platform. Route CrownSync incidents to Opsgenie on-call schedules, escalation policies, and team rotations.
PagerDuty
- Auto-trigger alerts from CrownSync incidents
- Severity-based routing and escalation
- Bi-directional status sync
- On-call schedule awareness
Opsgenie
- Alert routing based on incident severity
- Team rotation and escalation policies
- Works alongside Jira Service Management integration
- Heartbeat monitoring for service health
Communication Channels
Real-time incident notifications in the tools your team already uses.
Microsoft Teams
Post incident alerts, status updates, and drill notifications directly to your Teams channels.
Slack
Send real-time incident notifications, status changes, and response updates to Slack channels.
Microsoft Teams
- Formatted Adaptive Cards with severity colours and action buttons
- Direct links to incident timelines
- Drill completion notifications
- No OAuth required — uses incoming webhooks
Slack
- Block Kit formatted messages with severity indicators
- Action buttons linking to CrownSync
- Channel-specific routing by event type
- No OAuth required — uses incoming webhooks
Government Notification Service
Send incident notifications via GOV.UK Notify — the UK government's official email and SMS service. Free for all public sector organisations.
GOV.UK Notify
Send incident notifications via the UK government's official email and SMS service. Free for public sector.
GOV.UK Notify is a service provided by the Government Digital Service. CrownSync is not affiliated with or endorsed by HM Government.
Workflow Automation
Connect CrownSync Playbooks to thousands of other tools without writing code. Automate notifications, data sync, and response workflows.
Zapier
Connect CrownSync Playbooks to 6,000+ apps. Trigger workflows, sync data, and automate notifications with no code.
n8n
Open-source workflow automation. Self-host or use n8n cloud to build custom integrations with CrownSync's REST API.
Webhooks
Real-time notifications when incidents are created, updated, or resolved.
- Push updates to Slack, Microsoft Teams, or any webhook endpoint
- Configurable triggers and payload formats
REST API
Full REST API for custom integrations.
- API key authentication with granular permissions
- Comprehensive API documentation available in your admin dashboard
Ready to integrate?
Start your free trial to connect your service desk, SIEM, and communication channels from the admin dashboard.