Manage Incident Response Playbooks Across Your Client Portfolio

CrownSync Playbooks for partners gives MSPs, MSSPs, and security consultancies a single portal to manage audit-ready incident response documentation for every client organisation.

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ICO Registered — ZC109210

Company No. 15464490

UK GDPR Compliant

Aligned to NCSC Guidance

Self-Hosted EU Infrastructure

What your clients get

40+ Customised Playbooks

40+ UK-specific incident response playbooks customised to each client's sector, technology stack, and regulatory profile. Covering ransomware, BEC, cloud breaches, supply chain attacks, and more.

Built-in Drill Testing

Timed incident response drills with phase tracking and professional drill reports. Ideal for ISO 27001, Cyber Essentials+, and cyber insurance evidence.

Real-time Incident Logging

When a real incident hits, activate a playbook and log actions in real time. Regulatory deadline tracking, evidence attachments, and exportable incident reports.

20+ Communication Templates

Pre-built ICO notifications, FCA reports, staff alerts, board briefings, customer notifications, insurance claims, and press statements — customised with client org details.

Signed PDF Exports

Watermarked, tamper-evident PDFs with QR verification codes. Ready for regulators, auditors, board reporting, and cyber insurance claims.

Service Desk & SIEM Integration

Self-service integration with ServiceNow, Jira, Freshservice, Zendesk, Hornbill, and ManageEngine. Plus REST API for SIEM tools like Microsoft Sentinel, Splunk, and CrowdStrike.

What you get as a partner

Dedicated partner dashboard
Manage multiple client organisations
Complete onboarding on behalf of clients
View client playbook status and activity
Partner team management
Help clients integrate with their ITSM platform (ServiceNow, Jira, Freshservice, Zendesk, Hornbill, ManageEngine)
Revenue share on marketplace templates
Multi-language support (English and Welsh)