Opsgenie Integration

Integrate CrownSync Playbooks with Atlassian Opsgenie for on-call management. Perfect for organisations already using Jira Service Management. Route incidents to the right teams based on severity, escalation policies, and rotation schedules.

Works with Jira

If you already use Jira Service Management, Opsgenie provides seamless on-call alerting alongside your existing ITSM workflow.

Setup Steps

Create an API key in Admin → Integrations → API Keys.
In Opsgenie, go to Settings → Integration List and add an API integration.
Copy the API key from Opsgenie.
In CrownSync, go to Admin → Integrations → Webhooks and create an outbound webhook pointing to the Opsgenie Alerts API.
Configure alert priority mapping to match CrownSync severity levels to Opsgenie priorities.

Priority Mapping

CrownSync incident severities map to Opsgenie alert priorities:

CrownSync Severity	Opsgenie Priority
Critical	P1 — Critical
High	P2 — High
Medium	P3 — Moderate
Low	P4 — Low

Key Features

Alert routing based on incident severity
Team rotation and escalation policies
Works alongside Jira Service Management integration
Heartbeat monitoring for service health
Alert deduplication to reduce noise

Example Use Cases

Incident declared → Alert on-call team via Opsgenie
Severity escalated → Trigger escalation policy
Incident resolved → Close Opsgenie alert automatically
Works alongside Jira Service Management for end-to-end ITSM

Opsgenie transition

Atlassian has announced that Opsgenie functionality is being integrated into Jira Service Management. Opsgenie remains fully operational as of April 2026, but organisations should plan for eventual migration to Jira Service Management for on-call and incident alerting capabilities.

Integration instructions last verified: April 2026