Welcome to CrownSync Playbooks

What Is CrownSync Playbooks?

CrownSync Playbooks is a collaborative incident response management platform built specifically for UK organisations. It provides a structured, six-phase methodology for preparing, detecting, containing, eradicating, recovering from, and learning from cyber security incidents. Whether you are a small business handling your first data breach or a regulated enterprise managing complex multi-vector attacks, CrownSync Playbooks gives your team the step-by-step guidance, communication templates, and audit-ready documentation you need to respond confidently and compliantly.

Unlike generic incident response tools, CrownSync Playbooks is tailored to the UK regulatory landscape. Every playbook accounts for ICO reporting obligations under UK GDPR, FCA and PRA notification requirements for financial services, NHS DSPT compliance for healthcare organisations, and SRA obligations for legal firms. The platform automatically adjusts its guidance based on your organisation's sector, size, technology stack, and regulatory profile — so you only see the steps, templates, and deadlines that are relevant to you.

Who Is It For?

CrownSync Playbooks is designed for a broad range of UK organisations and their technology partners:

• UK enterprises and SMEs— organisations of any size that need documented, repeatable incident response procedures to satisfy regulators, auditors, insurers, and their own governance requirements.
• Managed Service Providers (MSPs) and MSSPs— technology partners who manage incident response on behalf of multiple client organisations. The partner portal lets you deploy and monitor playbooks across your entire client base from a single dashboard.
• Compliance and governance teams— professionals responsible for demonstrating incident readiness for ISO 27001, Cyber Essentials Plus, NHS DSPT, or cyber insurance renewals. Drill reports and audit logs provide the evidence trail you need.
• Security consultancies and vCISOs— advisors who help clients build and test their incident response capabilities. CrownSync Playbooks serves as both the delivery vehicle and the ongoing management platform for the playbooks you create.

What's Included

A CrownSync Playbooks subscription gives your organisation access to a comprehensive incident response toolkit:

• 42 incident response playbookscovering the full spectrum of cyber threats — from ransomware and business email compromise to insider threats, supply chain attacks, DDoS, cloud compromise, and more. Each playbook follows the six-phase methodology and is fully customisable.
• 20+ communication templates for regulatory notifications (ICO, FCA, PRA, SRA), internal staff alerts, board briefings, customer breach notifications, press statements, and supplier communications. Templates auto-populate with your organisation details.
• Drill mode— run timed tabletop exercises against any playbook to test your team's readiness. Drill reports are formatted for ISO 27001 audits, Cyber Essentials assessments, and insurance renewals.
• Incident logging— declare incidents, assign severity levels, track regulatory deadlines, log actions in a real-time timeline, attach evidence, and generate audit-ready incident reports.
• Integrations— connect to ServiceNow, Jira Service Management, Freshservice, Zendesk, Hornbill, ManageEngine, and SIEM platforms via REST API and outbound webhooks.

How Personalisation Works

When you complete the onboarding wizard, CrownSync Playbooks builds a profile of your organisation that drives content personalisation across the entire platform. This profile includes:

• Sector— determines which regulatory requirements apply. A financial services firm sees FCA and PRA notification steps; an NHS trust sees DSPT and DHSC requirements; a law firm sees SRA obligations.
• Technology stack— your SIEM, EDR, email platform, cloud provider, identity provider, and ITSM tool. Playbook steps reference the specific tools you use rather than generic instructions.
• Regulatory profile— flags such as UK GDPR, PCI DSS, NIS Regulations, and sector-specific frameworks that trigger additional playbook sections and communication templates.
• Incident command structure— whether your organisation uses a simple lead-based model, the Silver/Gold command structure common in UK public sector, or a full incident command system with multiple functional roles.
• Organisation context— size, IT team type (in-house, outsourced, hybrid), Data Protection Officer status, and cyber insurance coverage — all of which influence the steps and escalation paths shown in your playbooks.

Key Features Overview

• Personalised dashboard with readiness scores, recent activity, and quick actions
• In-platform editing with Markdown support, version history, and draft/publish workflow
• Signed PDF exports with watermarks, classification markings, and QR verification codes
• Incident management with timeline logging, evidence attachments, and regulatory deadline tracking
• Drill mode for timed tabletop exercises with audit-ready reports
• Communication templates for regulators, staff, customers, and the press
• Team collaboration with role-based access, comments, and external collaborator support
• Integrations with major ITSM and SIEM platforms plus a REST API
• Partner portal for MSPs and MSSPs managing multiple client organisations
• Immutable audit log recording every action for compliance evidence

Getting Started

Ready to set up your organisation? The Quick Start Guide walks you through account creation, onboarding, and your first playbook in under ten minutes. If you prefer a more detailed walkthrough of each onboarding step, see the Account Setup & Onboarding page.