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Team Management

Invite, manage, and remove team members.

Team Management

The Team page in the Admin section is where you manage your organisation's members. From here you can invite new members, change existing roles, remove members, and monitor pending invitations. Only users with the Owner or Admin role can access this page.

Inviting Members

To invite a new team member:

  1. Navigate to Admin → Team
  2. Click the Invite Member button
  3. Enter the person's email address
  4. Select their role: Admin or Member
  5. Click Send Invitation

The invitee receives an email with a secure link to join your organisation. Invitations expire after 7 days. You can resend an expired invitation from the pending invitations list.

Tip

You cannot invite someone with the Owner role. Each organisation has exactly one Owner. To transfer ownership, use the ownership transfer feature in Organisation Settings.

Changing Roles

To change a member's role:

  1. Find the member in the team list
  2. Click the role dropdown next to their name
  3. Select the new role (Admin or Member)
  4. Confirm the change in the dialogue that appears

Role changes take effect immediately. The member does not need to sign out and back in. A notification is sent to inform them of the change, and the action is recorded in the audit log.

You cannot change the Owner's role using this method. Ownership can only be transferred by the current Owner from Organisation Settings.

Removing Members

To remove a member from your organisation:

  1. Find the member in the team list
  2. Click the Remove button next to their name
  3. Confirm the removal

Removed members immediately lose access to all playbooks, incidents, and admin features. Their previous activity (edits, comments, actions) remains in the audit log and is not affected by removal.

Removal Is Immediate

When you remove a member, they lose access instantly. If they are currently signed in, they will be redirected away from the organisation on their next navigation. Ensure any handover of responsibilities is completed before removing a member.

Pending Invitations

Below the active member list, the Team page shows all pending invitations. Each entry displays:

  • The email address the invitation was sent to
  • The assigned role
  • The date the invitation was sent
  • The expiry status

For each pending invitation, you can:

  • Resend— Generates a new invitation link and resets the 7-day expiry period
  • Cancel— Invalidates the invitation link so it can no longer be used

For more details on the invitation process and what recipients experience, see Inviting Team Members.

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